Help. Not Just a Helpdesk

“It has always been a pleasure to deal with Navigo … They are very accommodating and extremely supportive.”

Hanne Wearne,
HR Coordinator,
Iluka Resources

“The Navigo team have been pivotal in their help and expertise.”

Gayle Stewart,
HRIS Advisor,
BP Australia

 

Comprehensive and Available

Navigo can assist you by offering a full suite of remote support services for your Oracle and Alesco environments.

Our help desk is comprehensive and available to give you help when you need it via phone, email and online.

No customer number is required, our response turn-around is fast, and you will not be billed for every minute on the phone.

Our main priority is that your problems are solved as efficiently as possible.

As a Navigo customer you’ll find that it’s this service that sets us apart.

Ad-hoc Support

Support services include:

  • Oracle Administration
  • Alesco Technical Administration
  • General Alesco Support

Prepaid Support

Get true flexibility with the option of purchasing Navigo support as pre-paid bundled hours.

Pre-paid support can be accrued over time, and used for on-call support as you require, including remote administration, trouble-shooting, or back-up assistance over an upgrade period. It also comes with a volume discount. To learn more about Prepaid support, contact us.

Highlights

  • Friendly, available, comprehensive support
  • Available by phone, email and online
  • Fast turn-around times
  • Within the bounds of your license agreement
  • Discounts and bundled hours available
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Next Steps

Customers, please visit our support portal or call us for assistance.
Want to learn more about quality customer service for Alesco?

Contact us on +61 3 9879 4060 or send an email