Navigo Support Desk

Contact Navigo's local support desk for assistance with OrgPlus. Our support desk is open Monday to Friday from 9:00am to 5:00pm (Australian Eastern Standard Time). Support is available online, by email or by phoning our Melbourne office number directly.

Online Support Desk: support.navigo.com.au

Email: support @navigo.com.au

Phone: +61 (0)3 9879 4060

Response Times

At Navigo's Support Desk we appreciate the urgency of your issue and will try to resolve it as soon as possible. A receipt of support request will be sent to you via email within one hour of logging the issue. A follow up phone call or email will usually occur within the next 2 business days.

Please note that the Support Desk is closed on the following Melbourne public holidays: Australia Day, Labour Day, Good Friday, Easter Monday, ANZAC Day, Queen's Birthday, Melbourne Cup Day, Christmas Day, Boxing Day and New Year's Day.

Lodging a Support Request

To help us with your request, please provide the following information.

Support for OrgPlus Professional/Premium:

1. A detailed description of the problem
2. A copy or description of any error messages that appear
3. The version and build number of OrgPlus Professional/Premium
   (found by clicking Start -> All Programs -> Human Concepts -> HC SysInfo)
4. A copy of (or subset of) your data set
5. A copy of your chart (.opx) or chart template (.opxt)

Support for OrgPlus Enterprise:

1. A detailed description of the problem
2. A copy or description of any error messages that appear
3. The name and version of the web browser you are using
4. The version and build number of OrgPlus Enterprise
   (found in the Admin panel under Licence -> OrgPlus Enterprise)
5. The type and version of your OrgPlus Enterprise application database
6. The version of Windows that OrgPlus Enterprise is running on
7. The location of your OrgPlus Enterprise application database
   (eg: Local to the OrgPlus Enterprise server, or remote)
8. Any relevant entries in the Windows Event Viewer
   (Start -> Control Panel -> Administrative Tools -> Event Viewer)

Support for HRIS systems:

1. A detailed description of the problem
2. A copy of the trace log or error message