OrgPlus Support Plans
Navigo provides Australia-based Support & Maintenance (S&M) for OrgPlus Professional, Premium and Enterprise. We offer a range of options for supporting OrgPlus, including the comprehensive NavigateHR environment management solution. We recommend OrgPlus users register at least Standard level Support & Maintenance to ensure their software is always running on the latest version.
We also make available Pay-per-instance Support, OrgPlus Mentoring and OrgPlus Training to help you get the most from OrgPlus.
OrgPlus Support and Maintenance Plans
OrgPlus Professional & Premium |
OrgPlus Enterprise |
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Free Support |
Standard Support & Maintenance |
Standard Support & Maintenance |
NavigateHR Managed Services |
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Standard Support |
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| OrgPlus user manuals | • |
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| OrgPlus Community Discussion Forum | • |
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| OrgPlus Online Tutorials | • |
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| Assistance installing unlocking and upgrading the OrgPlus application 1 | • |
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| Assistance resolving OrgPlus application errors 2 | • |
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| Free access to the latest OrgPlus version releases | • |
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| Regular Navigo OrgPlus Newsletter | • |
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| Technical support via phone, email, or online at the Navigo Support Desk |
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| Priority case escalation available for any urgent requirements | • |
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| Chart Error Assistance |
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| Assistance resolving data refresh errors |
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| Assistance resolving data import errors | • |
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| Assistance resolving publishing errors | • |
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| Assistance resolving formula calculation errors | • |
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| Assistance resolving conditional formatting errors | • |
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| Assistance resolving chart rule errors | • |
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| Assistance resolving general chart errors | • |
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OrgPlus Enterprise Managed Services |
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| Dedicated OrgPlus System Administrator | • |
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| Quarterly account meetings on optimising OrgPlus usage | • |
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| Quarterly reports showing OrgPlus usage | • |
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| Pro-active monitoring of your OrgPlus environment | • |
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| Pro-active monitoring of your scheduled data refresh | • |
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| Management of your OrgPlus production and non-production environments |
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| Management and application of minor OrgPlus software releases | • |
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| Complementary prepaid OrgPlus consulting hours on Advanced OrgPlus techniques 3 | • |
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| Preferential access to Navigo resources for all your HRIS needs | • |
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| Tailored support offering to meet your organisation's needs | • |
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Whitepapers
Check out our selection of articles and papers on OrgPlus, Oracle and Alesco.
OrgPlus Training
Need expert advice or training on OrgPlus?
Navigo has OrgPlus courses to suit your needs. See our list of Training Courses for more details.